Master Terminal - Services

Committed to delivering world-class service

Our people have extensive experience and understanding of the global logistics industry, which provides the foundation on which we build trusting, long-term relationships with our users. We are committed to delivering world-class service, every time.

We back our flagship product, Master Terminal, with a team of industry experts who deliver superior support and services that are second to none in the industry. Our proven implementation methodology ensures our users transform their terminals faster. Our partnership doesn’t stop there though. After Go Live, we take care of your system with our comprehensive managed service (Master Care) that ensures your system remains available, reliable and secure. Master Terminal training is a key enabler of any system change and our training solutions ensure your users are confident and ready to adapt quickly to the new technology. In addition to these services, Jade Logistics provide a report writing service that frees you up to focus your time and effort on what matters most to you.

Implementation

Our proven implementation methodology has been developed with your needs in mind. We provide you with an easy-to-follow implementation path with considerable guidance for your teams to deliver a successful Go Live.
Learn more about our implementation methodology.

Master Care Support

Jade Logistics’ comprehensive managed service combines traditional 24×7 technical support with continuous live monitoring and active management of your installation, lifetime product maintenance, change implementation on demand, security monitoring, and resource usage analysis and capacity planning. Our experts leave nothing to chance and are ready to provide personal assistance when required.
Learn more about Master Care support.

Training

Our customized training solutions ensure your users are rapidly up to speed and able to make the most of the Master Terminal solution. We use a ‘train the trainer’ approach involving two steps: super user and end user training. This successful approach ensures fast adoption of the new system.
Learn more about Master Terminal training.

Report Writing

Master Terminal enables you to create an accurate picture of your cargo. Writing reports can be a complicated and time-consuming process which may require specialist training. To help you focus on what you do best, our experts offer a Master Terminal report writing service that takes the headache out of your report writing.
Learn more about Master Terminal report writing.

Watch video

Ports and terminals are pivotal to international trade. As global demand grows so must your logistics business. Purchasing a TOS is just the beginning. Implementation is the key to transforming your terminal. [5:40min]